Learn about privacy at 1Call1Click.ca
We have safeguards (e.g. security, passwords, and policies) in place to make sure your information stays private. Only people who need to see your personal health information are allowed to look at it.
We assume you give consent to share your information with people involved in your care, and we will ask for your consent before we collect, use or share your information for any purpose other than our stated activities. You may also withhold or withdraw this consent at any time by contacting the 1call1click@cheo.on.ca.
- To provide care for you - your information is used by your care providers and trainees who are part of your treatment team.
- To teach - your information may be used to support our partnership with the University of Ottawa and other schools.
- To conduct research and compile statistics - researchers may use your health information while working on a study approved by the CHEO Research Ethics Board.
- To improve the care we provide by conducting quality improvement and risk management activities.
- To obtain payment for your treatment.
1Call1Click.ca may also use or disclose your personal health information in the following ways, unless you tell us not to:
- Share your information, in whole or in part, with outside health care providers involved in your care, which may include access to your electronic health record.
- Conduct patient satisfaction surveys - we want to hear from you about the quality of care and service you received at 1Call1Click.ca. We use this information to help improve the care we will provide in the future.
- Support fundraising activities - the CHEO Foundation is dedicated to supporting 1Call1Click.ca by raising funds for research, medical education, and the improvement of patient care.
Who can look at your information?
We only give your information to those people who need it and have a right to it by law. The people who may see your information include:
- You, or the person responsible for making decisions for you.
- Your care providers, both inside and outside the hospital.
eCHN (electronic Child Health Network). CHEO is a member of this program that allows doctors and health-care professionals at other eCHN member locations involved in the care of your child to have quick access to your child's health information from CHEO. This information will help doctors and health-care professionals in making decisions regarding the care of your child. - ConnectingOntario. This is a provincial Electronic Health Record program that provides health-care providers with access to your child's health information from CHEO. Access to the ConnectingOntario Clinical Viewer is restricted to those who provide or assist with patient care. CHEO, along with all other organizations participating in the ConnectingOntario program, must follow all applicable health privacy laws (including the Personal Health Information and Protection Act, 2004).
- CHEO shares Epic (our electronic health record) with the Hospital for Sick Children in Toronto (SickKids). Only patients who receive care at both locations will have their information shared with SickKids. Epic’s Care Everywhere functionality allows health care professionals that are treating you to securely access your medical records at partner hospitals. If you do not wish for your information to be shared, please contact the Privacy Team at privacy@cheo.on.ca
- People working for a health agency, such as the Ministry of Health, if required by law.
- Other people for whom you have given your consent, or when required by law.
How to access your health information?
You have the right to view and/or request access to your personal health information. Please contact the Health Records Department by phone at 613-737-7600, ext. 2292, or by fax at 613-738-4855. Please note, we require a written request that is signed by the patient (if 12 years of age or older) or the parent/legal guardian before the request can be fulfilled.
- you do not want to receive our satisfaction survey
- you wish to withdraw or place “conditions” on your consent for how your information is used or shared
- you would like more information about our information practices
- you have any privacy related inquiries and/or complaints about CHEO's participation in the ConnectingOntario program
- you wish to request a correction to your personal health information, if it is incorrect
Contact Information:
1Call1Click
info@1Call1Click.ca
Contact the Privacy Commissioner of Ontario
You can contact the Privacy Commissioner of Ontario if you think CHEO has violated your privacy rights. You can reach them at:
2 Bloor Street East, Suite 1400, Toronto, Ontario, M4W 1A8.
Tel: (416) 326-3333, or 1-800-387-0073
Email: info@ipc.on.ca
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